Please reach us at hello@hineniforthem.com if you cannot find an answer to your question.
Our dedicated team is available to help! Please place your order and include '000' in the custom number field and email our team hello@hineniforthem.com with your order number.
We truly hope you love your jewelry. The team at Hineni stands behind everything we sell and care deeply about your experience! Please find details below but if you still have any questions, we highly encourage you to contact us - hello@hineniforthem.com
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If you are not completely satisfied with your online purchase, you can send it back to us for a refund or credit within 10 days of the date your package was delivered. Exclusions may apply.
To be eligible for a return, the item must be unused and sent back in its original packaging. All returns must be authorized by Hineni.
A $7 charge for return shipping will be deducted from your refund.
Special orders and custom jewelry are final sale and cannot be returned. All returned merchandise must be in its original condition. Please email us before ordering if you are unsure.
We reserve the right to deny credit if the merchandise returned does not meet our return policy requirements. We are not able to cover lost, stolen or missing packages.
Once we receive your return, we will refund the purchase amount to the original form of payment.
(Once your return is received, processing can take up to 7-10 business days before your refund is issued. For questions on the status of your return, contact us.
The best way to ship your item to us will be in its original packaging. Tossed it away? No worries! Our recommendation is tp place your item in a zipper storage bag secured in a bubble mailer or small box ie. 7x5x3.
Avoid shipping your items back in paper envelopes as they increase the chance of your item being lost in transit. Please note we are not responsible for items lost along the way.