FAQ - Your Custom Name Necklace

Our dedicated team is available to help! Please place your order and include '000' in the custom number field and email our team hello@hineniforthem.com with your order number. 

• Standard Orders: For in-stock items, shipping typically takes 1-3 business days from the order date. You’ll receive a tracking email as soon as your order ships.
• Custom Orders: Since each custom piece is handcrafted, the production timeline is 6-8 weeks, followed by standard shipping time. This ensures that every custom item is created with care and attention to detail. You’ll be notified with tracking information as soon as your order is on its way.

We truly hope you love your  jewelry. The team at Hineni stands behind everything we sell and care deeply about your experience!  Please find details below but if you still have any questions, we highly encourage you to contact us - hello@hineniforthem.com 

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If you are not completely satisfied with your online purchase, you can send it back to us for a refund or credit within 10 days of the date your package was delivered. Exclusions may apply.

To be eligible for a return, the item must be unused and sent back in its original packaging. All returns must be authorized by Hineni.

A $7 charge for return shipping will be deducted from your refund.

Special orders and custom jewelry are final sale and cannot be returned. All returned merchandise must be in its original condition. Please email us before ordering if you are unsure.

We reserve the right to deny credit if the merchandise returned does not meet our return policy requirements. We are not able to cover lost, stolen or missing packages. 

Once we receive your return, we will refund the purchase amount to the original form of payment.

(Once your return is received, processing can take up to 7-10 business days before your refund is issued. For questions on the status of your return, contact us. 

The best way to ship your item to us will be in its original packaging. Tossed it away? No worries! Our recommendation is tp place your item in a zipper storage bag secured in a bubble mailer or small box ie. 7x5x3.

Avoid shipping your items back in paper envelopes as they increase the chance of your item being lost in transit. Please note we are not responsible for items lost along the way.

Hineni Jewelry 1-Year Warranty

At Hineni, we are committed to providing high-quality, meaningful jewelry that stands the test of time. To ensure your satisfaction, we proudly offer a 1-year limited warranty from the date of purchase.

Our 1-year warranty covers the following:

Manufacturing Defects: Issues such as faulty clasps, loose links, or other defects resulting from the production process.

While we stand behind the quality of our products, our warranty does not cover:

• Damage Due to Improper Use or Care: This includes breakage caused by accidental damage, misuse, or neglect.
• Normal Wear and Tear: Gradual fading, scratches, or other signs of regular use over time.
• Lost or Stolen Items: We recommend insuring high-value pieces for added protection.
• Modifications or Repairs by Third Parties: Any work done by another jeweler voids the warranty.

If you believe your piece qualifies under our warranty:

• Contact us at hello@hineniforthem.com with your order number, a brief description of the issue, and clear photos of the item.
• Our team will assess your claim and provide next steps.

Non-Warranty Repairs:

For repairs not covered by the warranty or after the 1-year period, we do not offer repair services. We recommend consulting a trusted local jeweler for assistance.

To keep your Hineni jewelry in its best condition:

• Store pieces separately to prevent scratches.
• Avoid contact with harsh chemicals, lotions, or perfumes.
• Remove jewelry before swimming, showering, or exercising.

It is the customer’s responsibility to contact Hineni with any questions about the piece before placing their order. For specific questions about custom names, material, measurements and sizing, please send an email to hello@hineniforthem.com.